Effective Date: 1st January 2025
At MindShift Mentors, we strive to provide exceptional service while ensuring clarity and transparency in our policies. This Payment, Refund, and Cancellation Policy explains the terms governing payments, refunds, and cancellations for the Mindshift Method digital subscription, and for coaching packages, individual one-to-one sessions with Rob Edmonds, and other services offered through our website.
1. Payment Methods
We use Stripe, a secure payment gateway, to process all online payments for our services.
Accepted Payment Methods
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Other payment methods supported by Stripe
Payment Process
- Payments must be completed online through our website (/) to confirm bookings for individual sessions with Rob Edmonds or coaching packages.
- Once the payment is processed, you will receive an email confirmation with your booking or package details.
- All transactions are encrypted and securely processed through Stripe, ensuring your payment information is protected.
2. Subscription Refunds
We want you to be happy with what you have paid for. Refund requests for the Mindshift Method digital subscription are considered in line with your rights under the Australian Consumer Law. If you have a concern about a payment, contact us at support@mindshiftmentors.com and we will respond.
3. Refund Policy
Eligibility for Refunds
Refund requests are considered individually, in line with your rights under the Australian Consumer Law, in the following situations:
Mindshift Method Digital Subscription:
- Refund requests for a subscription, monthly or annual, are considered individually in line with your rights under the Australian Consumer Law. Contact us with your request.
- Cancelling stops future renewals but does not by itself refund a payment already made. This does not affect your rights under the Australian Consumer Law.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Late cancellations or no-shows (as per our Cancellation Policy).
- Dissatisfaction due to factors beyond our control, such as technical issues unrelated to our platform.
- Unauthorized or fraudulent transactions.
Refund Processing
- Refunds are processed through Stripe and may take 5-10 business days to appear in your account, depending on your payment provider.
- You will receive an email notification once the refund has been initiated.
3A. Mindshift Method Digital Subscription
The Mindshift Method digital program is sold as a subscription through the MindShift Mentors app. The following terms apply to that subscription.
Free Trial
- New users can start a 7-night free trial, which unlocks one full session for seven nights. It does not unlock the full library.
- No credit card is required to start the free trial.
- The free trial does not convert into a paid subscription on its own. You choose whether to subscribe at the end of it.
Subscription and Billing
- Subscriptions are offered on a monthly plan at $29.95 AUD per month and an annual plan at $299 AUD per year.
- Payment is taken at the start of each billing period through our payment provider.
- All prices are in Australian Dollars (AUD) and include GST where applicable.
Automatic Renewal
- Subscriptions renew automatically at the end of each billing period, monthly or annually, at the price then in effect, until you cancel.
- We will give you notice of any change to the subscription price before it takes effect.
Cancellation
- You can cancel anytime from your account in the app.
- Cancelling stops the next renewal. Your access continues until the end of the billing period you have already paid for.
- Cancelling does not by itself trigger a refund. Refund requests are covered in the refund section above.
Subscription Refund Requests
- Refund requests for a subscription, monthly or annual, are considered individually in line with your rights under the Australian Consumer Law. Contact us with your request.
- Cancelling stops future renewals but does not by itself refund a payment already made. This does not affect your rights under the Australian Consumer Law.
- Refunds are processed through our payment provider and may take 5-10 business days to appear in your account.
Access
- A subscription is for your personal use. Account access must not be shared, sold or transferred.
- We may suspend or end access where a subscription is used in breach of our Terms and Conditions.
4. Cancellation Policy
This section applies to individual one-to-one sessions with Rob Edmonds, which are a separate professional service from the Mindshift Method digital subscription. Cancelling the digital subscription is covered in section 3A above.
We understand that schedules may change, and we aim to accommodate your needs. However, cancellations and rescheduling requests must follow these guidelines:
Cancellation Guidelines
Cancellations with 24+ Hours’ Notice:
- If you cancel at least 24 hours before the scheduled session, you are eligible for a full refund or a free rescheduling option.
Cancellations with Less Than 24 Hours’ Notice:
- If you cancel less than 24 hours before the scheduled session, you may forfeit the payment or receive a 50% refund at our discretion.
No-Shows:
- If you fail to attend a session without prior notice, the payment for that session is non-refundable.
Rescheduling
- Rescheduling requests must be made at least 24 hours before the session.
- We will make every effort to accommodate your preferred new date and time.
5. Rescheduled or Cancelled by Us
In rare circumstances, MindShift Mentors may need to cancel or reschedule a session.
- In such cases, we will notify you promptly and provide the option for a full refund or rescheduling at no additional cost.
6. Client Responsibilities
By booking an individual session with Rob Edmonds or package with MindShift Mentors, you agree to:
- Attend all scheduled sessions on time.
- Provide accurate contact information to ensure timely communication.
- Inform us of any changes to your availability as soon as possible.
7. Changes to This Policy
MindShift Mentors reserves the right to update this Payment, Refund, and Cancellation Policy at any time. Changes will be posted on this page with the updated effective date.
8. Contact Us
If you have any questions or concerns about this Payment, Refund, and Cancellation Policy, please contact us:
📧 Email: support@mindshiftmentors.com
🌐 Website: /contact-us/
